434 – 18 ITSM Tips for Selecting Your Next ITSM System in 2020
It is an ironical situation that is prevailing in the IT service management field. The demand for the services offered by the companies in this...
-
-
5 Reasons Why Old School Customer Service Still Shines
In this technological era and with digitization taking over human interaction in customer service, simple gestures like kindness and respect seem to have taken a...
-
How to Get More Customers to Take Your Surveys
Every company essentially looks out for insights from customers using surveys. Feedback survey or customer satisfaction survey is a metric that helps the companies/ employees...
-
Could You Survive If 25% Of Your Customers Left Tomorrow
The crux of a business is the consumer and without a consumer there is not point of a business as there will be no sales...
-
Top 8 Customer Service Predictions and Trends for 2020 Or Future
It is rightly said that we are currently living in the era of the customer. There was a time companies spent ample time making their...
-
How Ticketing Systems Make or Break Your Customer Service?
Although there have been many improvements at various stages of customer services, there are firms focusing on outdated methods and technology for customer service. Some...